Mitsubishi Ranks High in J.D. Power 2021 Customer Service Index | St. Cloud, MN
The foundation of any business is satisfied customers, and this is an area in which Mitsubishi continuously excels. The auto manufacturer placed third overall in J.D. Power’s 2021 Customer Service Index Study, an increase in its rankings from previous years.
The study looked at how satisfied Mitsubishi drivers were with the services they received at dealerships over the last year. Mitsubishi came in third among all the other brands that were part of the study. The research was conducted from July through December of 2020, and 62,519 drivers participated by reporting on the quality of the service process and experience. Both dealerships and independent businesses participated, and vehicles between one and three years old were covered.
What customers are looking for
Overall, customers reported better experiences for dealers that had online or remote payment options. Customers also preferred express service. Mitsubishi scored 857 points out of a possible 1,000, which is 11 points higher than the previous year when the company placed fourth. With the company’s upcoming redesign of the 2022 lineup, it’s likely that this ranking could be even higher next year.
Become a part of the Mitsubishi family of satisfied customers today when you schedule a test drive right here at Don Robinson Mitsubishi in Saint Cloud, Minnesota.
Mitsubishi Outlander PHEV | St. Cloud, MN
Green Car Journal has chosen the Mitsubishi Outlander Plug-in Hybrid Electric Vehicle, or PHEV, as the official 2020 Family Green Car of the Year. This is the second year in a row that the Outlander hybrid has been chosen for a green-driving award.
Singled out for a successful mix of environmental and family-friendly features, the Outlander PHEV underscores Mitsubishi’s commitment to fighting climate change and meeting the needs of consumers through the electric vehicle market. The awards were given out at the San Antonio Auto & Truck Show. The awards celebrate vehicles that uphold the magazine’s focus on decreasing environmental impact through technology. The Outlander PHEV received the Green SUV of the Year Award in 2019, and this is the first year that the Family Green Car of the Year has been singled out.
The Outlander PHEV is a perfect mix of electric efficiency, crossover utility, and superior handling. Mitsubishi’s Super All-Wheel Control system includes a dual electric motor configuration to allow the Outlander PHEV to handle any road conditions safely. The hybrid set-up not only provides excellent fuel economy, but also great performance and traction in all kinds of weather.
Experience the award-winning Outlander PHEV for yourself when you schedule a test drive at Don Robinson Mitsubishi today.