Tag: fixed right first time

Mitsubishi has make impressive strides year after year, as seen in the scores from the J.D. Power 2020 Customer Service Index (CSI) Study. The American branch of Mitsubishi has seen a 61-point growth on the CSI study since 2016. This year’s increases include high marks on performance and improved customer satisfaction for Mitsubishi drivers.

In the last 18 months, Mitsubishi of America has committed to better corporate and retail operations to aid you on the shopping, purchase, and service of your vehicle.

It has resulted in a 20-point increase for the last couple years on facility satisfaction, with notable improvements to dealership amenities and waiting areas to expand your family’s experience. Nearly half of customers surveyed gave their facility a “10” rating. That’s better than the non-premium average. The study looks at five areas: service initiation, vehicle pick-up, service facility, service quality, and service adviser.

For the second year in a row, Mitsubishi has placed first in the non-premium segment for its Fixed Right First Time ranking. That’s good news for your family, because when you take your Mitsubishi in to Don Robinson Mitsubishi for service, we take the stress out of maintenance. It’s fixed the right way, the first time.

With its high ratings from a trusted source like J.D. Power, your family can rest easy whenever you need maintenance from Don Robinson Mitsubishi in St. Cloud, Minnesota. Call or schedule an appointment online to service your Mitsubishi.